Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us for support. This includes your name, email address, phone number, and financial information relevant to our educational services.

• Contact information including name, email, and phone number
• Account credentials and profile information
• Payment and billing information for course enrollments
• Communication history and support interactions
• Device information and usage analytics
• Location data when you access our mobile applications

How We Use Your Information

We use the information we collect to provide, maintain, and improve our educational services. This includes processing your course enrollments, sending you important updates, and personalizing your learning experience based on your progress and preferences.

We may also use your information to comply with legal obligations, protect our rights and the safety of our users, and detect and prevent fraud or other illegal activities.

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in certain limited circumstances to provide our services effectively and comply with legal requirements.

Your Privacy Rights

Under Australian privacy law, including the Privacy Act 1988 and Australian Privacy Principles, you have certain rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.

• Access: You can request copies of your personal information we hold
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can request deletion of your personal information in certain circumstances
• Portability: You can request your data in a structured, commonly used format
• Withdraw consent: You can withdraw consent for marketing communications at any time
• Complain: You can lodge a complaint with us or the Office of the Australian Information Commissioner

Data Security and Retention

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Generally, we keep:

• Account information for the duration of your account plus 7 years
• Course progress and completion data for 10 years for certification purposes
• Payment records for 7 years as required by Australian tax law
• Marketing communications data until you unsubscribe
• Support and communication records for 3 years

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule and applicable legal requirements.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States and European Union, where our service providers are located. We ensure these transfers comply with Australian privacy laws and implement appropriate safeguards.

When we transfer your information internationally, we use standard contractual clauses, adequacy decisions, or other approved mechanisms to ensure your data receives adequate protection equivalent to Australian privacy standards.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and analyze how our services are used. You can control cookie settings through your browser preferences.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.